Ethyn Qcj
map-marker Phoenix, Arizona

Unprofessional and tried to over priced me

One of the staff there profiled my family not only did she profiled my family and I but tried to over charged me for one of my kids having curly hair. I approached her about it she insulted me and my daughter while she was in the chair. She said its not her fault my daughter had nappy hair and why I just didnt do her hair. That instantly made my daughter sad. And made me upset. Unprofessional on all levels
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Anonymous
map-marker Portland, Oregon

Veteran discount

The great clips on Beaverton Hillsdale Highway does not offer a veterans discount anymore and mislead me to believe it was a corporate policy change when in fact it is up to each individual owner if they want to or not. Also they do not respect walk-in customers they tell you what they prefer you to do by checking in online
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User's recommendation: Go to a great clips that respect and value their customers and avoid the one at Beaverton Hillsdale Highway

Anonymous
map-marker Kingston, Pennsylvania

Not happy with cut

Haircut was not what I wanted, I will be calling my credit card to dispute the charge, I have my statement from my credit card company.
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User's recommendation: Do not go there

Doni Lwu
map-marker Whiting, New Jersey

Coupons

Some of the coupons showing up on my phone you cannot access. Dated 2023. Some of them expired today I went into the salon and it closed early for Halloween at 3 oclock. I didnt get there till 4 oclock because of work. Can I honor my coupon another day? Theres some coupons showing $7.99 up to $13.99. My phone number is 717-537-****. I live in Lititz Pennsylvania.
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Amber pate

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Verified Reviewer
| map-marker Western Springs, Illinois

Bad hair cut

I got my hair cut my 3 different people and it's still *** I went in 2 different times one on the 9th of September and once on the 13 the I'm very very unhappy pissed it looks like *** can't do anything with it
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User's recommendation: No don't do it

Anita D Jnw

The hairdresser made a few inappropriate comments

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You should be have a enjoyable hair experience. Not have them tell "you should think if getting a Bob cut" or you have a " cow lick so I used that as a basis to cut your hair" or you" bangs will shrink abattoir cut them too short".. Needs more friendliness and less opinionated comments. This location was Airport common!!
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Preferred solution: Better service next time

Helen H Yag

I checked in on line and was first in queue for a haircut

Great Clips - I checked in on line and was first in queue for a haircut
The young woman chose person second on the list. When I drove in the parking lot, my app told me I had a one minute wait. After the other customer left, I asked her why his hair was cut before me. She said something like, I checked him in, and she said I asked your name , which she did. She had no reason to pick him over me, nor could she justify it- she had attitude, why have a mobile check-in if you ignore it? I also had a $10.99 hair cut coupon which they wouldnt honor. Bait and switch and *** customer service
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Preferred solution: Apology

User's recommendation: Go elsewhere

Musa S Tzq

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Verified Reviewer
| map-marker West Chester Township, Ohio

Mistreatment, discrimination

Around 6pm on June 1st, checked online as I usually do in the past few years, walked in the store to get my seven years old daughter hair cut, I told the employee to trim her hair, second later she came back with a bad attitude and voice raised and told me that she can't be setting there doing nothing you need to tell me how you want her hair done then she starts shouting at me, so I asked. Y child to get up and left right away
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Preferred solution: Don't want others to go through what I have been through, specially when they have a child with them

User's recommendation: Not to go the

Musa S Tzq

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Verified Reviewer
| map-marker New York, New York

Been mistreated

Went into great clips office at highland plaza ,West Chester Ohio, and been discriminated , in front of my 7 years old daughter, and she started screaming
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michael r Rqx

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Verified Buyer
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Verified Reviewer
| map-marker Nashville, Tennessee

Complaint independence mo. Salon

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Great Clips - Complaint independence mo. Salon

I walked into great clips on Nolan Road in Independence around 1 oclock 130 Friday. My hair was down to my collar and the woman Sherri, who proceeded to spray my hair down who is telling me about she had 30 years experience as a hair cutter and then she start talking about the holidays and her family and how they were problems, next thing, I know the woman is cutting my hair turns my head or my whole body away from the mirror and she proceeds to cut my hair and she reads a little note the great clips has for every haircut in person.

Its a note on what size clips to use when youre cutting hair she said five and seven right I said yeah and I said theres a brand between five and seven with hand scissors, and she says OK I know next thing I know shes pushing the clippers so hard that the guard is catching my scalp. She was very rough so I stopped her and turned towards the mirror and she had cut almost all my hair off then telling me she was sorry she never did this before and she didnt understand the note that she had to cut my hair. Then she proceeded to tell me that she just started with great clips and had only been there a couple of months and did not understand the note and I have been going to great clips for about 15 to 20 years so I told her to stop what she was doing and I asked for the manager I believe her name was Cindy and oh she is the assistant manager.

She looked at my hair and I said look she has cut all my hair off and theres patches all over my head and Cindy said yes let me see what I can do about it then the assistant manager Cindy said its too short there is too much I can do about it but she said she would give me two free haircuts. I just wanted to leave because I was so mad that she cut all my hair off and I have before and after pictures, I would appreciate if someone to contact me ASAP

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User's recommendation: If anyone goes to the great clips in independence, Missouri on Nolan Road, do not I repeat do not let that fat broad Sherry cut your hair

Melia Syp

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Verified Buyer
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Verified Reviewer
| map-marker West Jordan, Utah

Fraudulent

Great Clips - Fraudulent

On Da recent visit to one of your locations on 1/9/2023, of which I have a receipt for, I was informed repeatedly by an agent in the store in person that no one can receive a haircut from Great Clips without providing all of the following information: First name, Last name, Phone number, Home address.

If this is true, it is absurd and I will never again return to your location, but will always ensure that reviews about this continue to be spread far and wide.

If this is not true, then it is a misrepresentation by an agent of the Company, and thus constitutes Fraud in court.

Another agent at your Customer service line: 800-473-**** informed me that the original agent gave "misinformation".

In addition, by providing this very personal identifying and sensitive information of men and women, etc. that enter the location, of which I was a witness of several, it exposes them to great risk of harassment, fraud, identity theft, stalking, etc. by others that can easily overhear the info.

Who thought of this system?

This is going on many times per day on a daily basis.

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User's recommendation: Do not support fraud, deception and endangerment. Find elsewhere to get haircut services.

2 comments
Guest

You need to have someone explain fraud to you.

Melia Syp
reply icon Replying to comment of Guest-2296701

When it comes to proving intent for fraud, courts often look at what the liar could gain if someone believes the lie. If the liar benefits from someone believing and acting on the lie, that tends to show intent.

Since the response from the company admits that the representative made a misrepresentation, and this happens all over their locations everyday, then the entire company and all of its franchises are guilty. In addition to being guilty of Fraud, they also are putting the identity and safety of their customers at risk everyday wherever they have locations.

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mariann k

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Verified Reviewer
| map-marker Akron, Ohio

Incorrectly charged.

I took my 3 kids to get their hair cut at Great clips. It was my understanding that Great Clips does not charge for a child's haircut if the haircut is for donation. My daughter had over 10 inches cut to be donated. I did not realize until later that they had charged me for her haircut.
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User's recommendation: Check your receipt to be sure you are charged appropriately

erik b Xza

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Verified Reviewer
| map-marker Jackson, California

Bad hair cut

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Great Clips - Bad hair cut
Great Clips - Bad hair cut - Image 2
Updated by user Jun 28, 2022

Tried to call their 800 number but got nothing due to no customer service

Original review Jun 27, 2022
Got my hair cut at great clips. I know it's only hair, but my hair looks like crap. The service was great, she was nice, but wow after I washed my hair, and now it's terrible. Tomorrow I'm going to try to get my money back, wish me luck. Or try to get my hair fixed. Not sure if it can be fixed, either way I'm going to have a nice fit so that they have to do something.
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Loss:
$30
Pros:
  • Price
Cons:
  • Bad hair cut

Preferred solution: Let the company propose a solution

User's recommendation: Not go there

noor v

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Verified Reviewer

Unsatisfactory service

For over nearly 2 years I am having haircut at your location at Josey Oaks Crossing, Carrolton, Tx. I had haircut done consistently by Jung who rendered excellent professional service. Unfortunately Jung is no longer working with you. Therefore on 11/17/22 I had to get service from Stylist Vivian. Regretfully I was not satisfied the way she cut the hair. If you need further details, I am willing to speak to you over the phone.
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Loss:
$12
Pros:
  • Greatclips has overall good emblem

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hutchinson, Minnesota

In for trim, out without over six inches of hair.

Great Clips - In for trim, out without over six inches of hair.
Great Clips - In for trim, out without over six inches of hair. - Image 2
Great Clips - In for trim, out without over six inches of hair. - Image 3

I went into Great Clips for a trim. They cut over six inches off of my hair.

Stylist started haircut at the crown and cut off overfour inches. I want watching and before I knew it she had cut the top of my hair from at least 8 inches maybe longer, to three inches!!!

I came in with long layers. And the back of my hair was at least 16 inches long.

I was seeing what was going on and asked het to stop immediately! I told the stylist that I wanted to see a manager.

She got the manager and she finished the cut.

In order to try to correct stylist number ones cut, the manager (?) Then HAS to cut the length off in order for me not to walk out with a mullet.

So the top was cut to three inches and the back to five inches.

I was livid!!!

Fine, I go home and look at my hair, and I have a huge hole right of center crown. And another under my right ear.

I had to go to a "salon" to have this debacle corrected.

This stylist can not "fill" or replace hair that's already been cut off, so she tried to even out the cut the best she could, but the holes in the cut are noticeable!!!

Nothing I can do at this point but wear caps until my hair grows back.

This cut cost me $57.00!!

I then went back to Great Clips to speak to the management and was told I would have to wait as the manager (same gal that tried to correct stylist number ones cut) was cutting another's hair. Fine. I'll wait.

As soon as she saw me she knew why I was there.

She purposely took her time, a d stopped cutting and chatted with customer for over 25 minutes.

I got up and walked out.

I find this to be extremely poor customer service and I would like to be re embursed for the cost of the correction.$47.00.

Note: I had colored my hair prior to going into have it cut. You will see this in pics.

Location: Hutchinson

I would have sent pictures buy your site does not allow.

I have pictures of the before cut, and the after if you would like. Email me at shellypeetsch@***.com if you would like to see them.

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User's recommendation: Do not go to Great Clips. The stylists are not educated enough to trim my nails, little less my hair. I will NEVER step foot in another Great Clips and would not recommend them to even my worst enemy.