Contact Great Clips Customer Service

I had a deeply disappointing and discriminatory experience at the Great Clips located at 4030 N Hwy 29, Newnan, GA 30265. This location appears to have a double standard when it comes to the services they offer to Black women.

While they offer perms for Caucasian women, they do not provide equivalent services for Black women. I visited this location seeking a roller set, a basic and common service. Although I brought my own rollers and the stylist was willing to complete the service, the manager told him he could not do my hair. The stylist expressed discomfort, saying he wouldn't ask me to leave since I was already there, but ultimately, the service was denied.

When I asked the manager why services were being offered to one race and not another, she simply said, 'That's just the policy.' She identified herself as the manager and directed me to customer service. After calling, I was told the owner would contact me. When the owner reached out, I explained the situation. She told me they only offer perms and could not accommodate my needs.

She also claimed she would discontinue perms for Caucasian customers entirely. However, when I returned a month later with my mother and son for haircuts, I witnessed a Caucasian customer receiving a perm—clearly contradicting her statement. This experience was frustrating, hurtful, and discriminatory.

It's clear that Black customers are not treated equally at this location. I will never support this Great Clips again, and I hope they reflect seriously on their policies and practices.

Back in November I had a coupon for great clips and I went to my nearest location and the wait was longer than expected and the staff were rude. Bc of my negative experience I called great clips customer support a few days later where it took over half and hour to pick up my call only for them to make excuses on the slow response and when I told them they never sent the complaint to the location where I got the bad experience.

I called back that location recently and told them what happened and they told me they never got the complaint from the corporate offices showing that the customer service team there were lying little *** The good thing is that the management at this location were very understanding with me and if offering me a free haircut on my next visit to their location but if the damn customer service at great clips did their *** job right I wouldnt have had to settle with them independently. If you want to deal with customer service agents lying to you then you should use this if not then hopefully sport clips will treat you better.

i actually go to a regular salon but i meet Martin Thomas at great clips cobblestone plaza and i love it then i got Married and I have my kids and I brought them to Great Clips. Also, he always did an excellent haircut for my kids.

My whole family start coming here my brother, my sisters everybody, but I came to look up for him and he's no longer in Great Clips now the service sucks. Customer service is the worst. I tried to give a chance to another stylist to get a haircut for me, but it just damaged my haircut.

I mean Great Clips is not the greatest thing. Is the employees that make Great Clips great

I went into the Springfield, OR Great Clips, automatically welcomed me, check me in and told me approx how long wait was. Great customer service.

Repeated my hair cut instructions, at the end checked with me to see if i wanted anything else done.

At check out, gave me my change, asked if i wanted receipt and thanked me and invited me back. Great job