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I PURCHASED NIOXIN 1 TREATMENT FROM GREAT CLIPS ON 2/11/18 WITH INSTRUCTIONS TO KEEP THE EMPTY BOTTLES IN ORIGINAL PACKAGES ALONG WITH RECEIPT. ON 4/22/2018 I CONTACTED GREAT CLIPS AND ASKED FOR THE HAIR STYLIST HEATHER BUT I WAS TOLD SHE WASN'T AVAILABLE SO I LEFT A MESSAGE.

I CALLED HER BACK ON 4/24/2018 AND SHE SAID SHE WOULD SPEAK WITH HER MANAGER TO SEE HOW I GO ABOUT COMPLETING THE MONEY BACK GUARANTEE PROCESS. SINCE I DIDN'T HEAR BACK FROM HEATHER, I CONTACTED GREAT CLIPS FOR A 3RD TIME AND WAS TOLD HEATHER WAS OFF SO I GOT THE MANAGER JESSICA INSTEAD. I EXPLAINED TO JESSICA THAT THE PROVIDE FAILED TO DELIVER AS PROMISED AND MY THINNED HAIR CONDITION HAS WORSENED. SHE STATED THEY DIDN'T PROCESS REFUNDS AT THE SALON AND INSTRUCTED ME TO CONTACT NIOXIN DIRECTLY INSTEAD.

WHEN I CONTACTED NIOXIN, THEY SAID THERE WAS A 60 DAY GAP IN ORDER TO HONOR THE REFUND WHICH WAS NEWS TO ME AS THE HAIR STYLIST ONLY INSTRUCTED ME TO KEEP THE EMPTY BOTTLES IN ORIGINAL PACKAGE UPON COMPLETING THE TREATMENT ALONG WITH THE RECEIPT AND RETURN THEM TO THE STORE WHEN FINISHED.

RIGHT NOW I HAVE GREATER HAIR LOSS, THINNED HAIR ON BOTH SIDES OF MY HEAD AND $44 SHORT WHICH NO ONE WANTS TO HONOR. I DO NOT RECOMMEND GREAT CLIPS NOR NIOXIN #1 TREATMENT.

Reason of review: Warranty issue.

Monetary Loss: $44.

Preferred solution: Full refund.

Great Clips Cons: Does not honor money back guarantee, Nioxin treatment 1 does not help thinned hair or hair loss, Great clips sales nioxin under false advertising.

Location: 289 SW Port St Lucie Blvd, Port St. Lucie, FL 34984, USA

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