Product: Great Clips Customer Care Clear all filters (42 of 42 reviews match)
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Went to great clips in guntersville. Signed in when i got there. There was an online +2 ahead of me and another customer. The online brought 3 one that was not signed in. That one signed in after us 2 that had also signed in onsite. She was told that they would see her...
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2.3
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Great Clips Customer Care
#1178047
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Great Clips - Walk in but had to wait for online schedule appt to arrive

I think it’s great to schedule online but if I got there before they arrived I should be seen first. And what if they are not coming in why should I wait to see if they are coming. I’ve been sitting there waiting. People came in and left because they were told an hour wait due to 4 online appts., They were waiting for. Your losing business. Also not fair to those who do not have technology!
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Great Clips Customer Care
#1142686
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Great Clips - Nasty customer service

Well i walked in and requested to wait for a stylist and this stylist made a remark to other that she couldnt. Use the request button. I came in and thought the lady was nice to me before. Now how she dissed me. Wow. Sr16 St Augustine location Mission Trace. The stylist should have told the other in private. Not right in front of me. What a b... ..
1.3
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Great Clips Customer Care
#1137285
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It amazes me the normal conversation in Great Clips. They demand your number and first and last name like it is their right. the stand there seemingly paralyzed if you tell them that you do not get out this type of personal information... "danger will robinson....does...
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Anonymous
Anonymous 1

So rude... they keep notes for your hair that is the info they are trained to ask for and with the computer system that is the only way to check someone in for a haircut it wa...

2.0
Product
Great Clips Customer Care
I didn't like
  • People working there show attitude
  • Rude staff not interested in serving customers
#1135781
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You are a walk- in salon, this online check-in is so unfair to customers that walk-in and end up waiting so long because of this stupid policy.You are angering steady customers to the point of stopping to get a haircut. I want a 9:00 AM cut and get there 5 minutes...
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Anonymous
no name

There are no appointments, nor does the system let anyone check in before open time. On line check only places you on the check in list...nothing more nothing less.

4.5
Product
Great Clips Customer Care
I liked
  • Great haircut
I didn't like
  • Stupid online check-in
#1130589
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Great Clips - Ridiculous online checkin policy

Showed up physically. Got put second in line. Two people came in after me(one with 3 kids) and all 4 got put in front of me. Go somewhere else.
2.3
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Eastvale, California
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Great Clips Customer Care
#1108098
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Went to Great Clips at lunch. Both stylists had customers and on one else there. Checked it. waited about 10 mins as first customer almost done in walks on-line check-in customer - and they seated him immediately - before me. I am PISSED. The on-line check-in is a...
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Anonymous
Jason

Not impressed with GC in Fla. The online checkin is disrepectuful to customers already waiting. Extremely rude to seniors, who may not have the means for online anything. ...

Anonymous
RR

This has to be the dumbest idea a business ever hatched. I too had this happen to me recently at one of their locations and left asking myself "who would just stay after havin...

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Great Clips Customer Care
#1102805
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Great Clips - Set app then wait forever

Booked ck in online, still waiting forever @ Yucca Valley store. The very very worst. Pls take it seriously if you take my money.
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Great Clips Customer Care
#1099448
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Great Clips - Terrible service

Noone waiting stylist free but waiting on call in im not waiting for people who arent in store ill lie and take their appointment nect time just because of this policy
2.1
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Great Clips Customer Care
#1091487
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Great Clips - Terrible

Blant disregard to online check-in. Just lost a customer of 15 years!!
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Great Clips Customer Care
#1087496
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