Product: Great Clips Customer Care Clear all filters (47 of 47 reviews match)
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I have my haircut at Great Clips in Pocatello Idaho. I hate this online check in they do. I have left many time after setting in a empty waiting area and ever time I would think I was next, someone would walk in and get ahead of my. People that do not want to be tech...
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Anonymous
Chrissy

You do realize the online check in is for people who don't want to wait... If you didn't want to wait check in online.. it's not the stylist fault it's their job. You're just ...

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Great Clips Customer Care
#1213335
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Clocked out and headed through the parking lot to Great clips. When I get there some how 3 people are in front of me.... none with the checkin icon next to their name. Sat down for 10 min and finally asked how long the wait will be. Was told another 15 min. and it...
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1.0
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Great Clips Customer Care
#1209427
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No company should put one person above 3 and that is exactly what great clips check in does to customers that actually go to places and walk in for things. Could you imagine going to mcdonalds and having a line only to have someone walk in and to front with i checked...
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Anonymous
Debbie

happened to me too. Just bumped someone up. Do not have time for this. Do not waste your time with online check in. it is a sham. TOO many stylists just standing around. Avoid...

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Great Clips Customer Care
#1189122
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got to salon, was told to return in 1.5 hours.returned only to find 2 people ahead of me...ok, I was waiting and someone else came in with 2 kids and they were taken ahead of me. what!!!! what kind of poor business practice is this. This place sucks, don't waste your...
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1.0
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Great Clips Customer Care
I didn't like
  • Poor customer service
#1187738
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Went to great clips in guntersville. Signed in when i got there. There was an online +2 ahead of me and another customer. The online brought 3 one that was not signed in. That one signed in after us 2 that had also signed in onsite. She was told that they would see her...
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2.3
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Great Clips Customer Care
#1178047
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Great Clips - Walk in but had to wait for online schedule appt to arrive

I think it’s great to schedule online but if I got there before they arrived I should be seen first. And what if they are not coming in why should I wait to see if they are coming. I’ve been sitting there waiting. People came in and left because they were told an hour wait due to 4 online appts., They were waiting for. Your losing business. Also not fair to those who do not have technology!
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Great Clips Customer Care
#1142686
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Great Clips - Nasty customer service

Well i walked in and requested to wait for a stylist and this stylist made a remark to other that she couldnt. Use the request button. I came in and thought the lady was nice to me before. Now how she dissed me. Wow. Sr16 St Augustine location Mission Trace. The stylist should have told the other in private. Not right in front of me. What a b... ..
1.3
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Customer service
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Product or Service Quality
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Value for money
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Great Clips Customer Care
#1137285
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It amazes me the normal conversation in Great Clips. They demand your number and first and last name like it is their right. the stand there seemingly paralyzed if you tell them that you do not get out this type of personal information... "danger will robinson....does...
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Anonymous
Why

So you almost make a girl cry, and she's the rude one???Your name isn't really private info...

Anonymous
Anonymous 1

So rude... they keep notes for your hair that is the info they are trained to ask for and with the computer system that is the only way to check someone in for a haircut it wa...

2.0
Product
Great Clips Customer Care
I didn't like
  • People working there show attitude
  • Rude staff not interested in serving customers
#1135781
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You are a walk- in salon, this online check-in is so unfair to customers that walk-in and end up waiting so long because of this stupid policy.You are angering steady customers to the point of stopping to get a haircut. I want a 9:00 AM cut and get there 5 minutes...
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Anonymous
Nick

Get a life. Or check in at 9.

Anonymous
no name

There are no appointments, nor does the system let anyone check in before open time. On line check only places you on the check in list...nothing more nothing less.

4.5
Product
Great Clips Customer Care
I liked
  • Great haircut
I didn't like
  • Stupid online check-in
#1130589
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Great Clips - Awful customer service. Won't return.

Terrible. Checked in online. When i arrived after waiting 30 minutes they couldnt find my check in. Told me it would be 45 ninutes. I sat down and saw a screen with checkins and saw my original checkin at #5. Went up and told then and they said that one didnt count and removed it moving me bavk to number 10. I confronted them and they argued.
1.0
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Great Clips Customer Care
#1125737
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