46.5K views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
110 comments

Great Clips has a ridiculous policy which allows customers to check-in/booking of appointments for services. Customers who show up and are advised of unrealistic wait times, given that the computerized monitoring system preempts them when an online booker shows up for their appointment.

A fifteen minute wait can turn into a forty-five minute (or more) wait for the customer who was physically present but not booked online.

The opportunity for the waiting customer to choose to go elsewhere based on wait time is lost and there is NO consideration. GC Staff is has their hands in dealing with the problem.

Monetary Loss: $25.

Location: Chicago, Illinois

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

why are you so difficult to sign in

Guest

I did check in online and it said 11 min wait. Two stylists and two customers were there when I arrived..My name the only one on the screen and I was the only person in the store.

Stylist #1 asked if I cked in online..YES..Customer #1 pays and leaves, stylist goes out the back door. Customer #2 pays and leaves, stylist goes out the back door. Now I'm alone in the salon. Time on the screen now says my wait time will be 35 minutes???

I've been going to this particular salon for 20 yrs..What's up with this kind of treatment to your customers? What else do they store on your name/number besides how you like your hair cut? Do they have me mixed up with someone else? I've never been treated so rudely in any establishment before...I just don't understand.

I left after 10 min of my new 35 min wait.

Unbelievable way to treat someone. Really hurts my feelings...Golden Pkwy, Buford Georgia

Guest

This is the hardest system to work with I have ever seen! This is not a customer friendly web site

Guest
reply icon Replying to comment of Guest-1725849

why can I not get checked in on a desk top computer?

Guest
reply icon Replying to comment of Guest-1725849

Well. If you're going to post your review.

You're going to get feedback. Looks like you need to learn the difference.

Guest

I had the same experience. I waited about an hour before they took me for a simple hair cut.

It's a bad policy that changed due to technology.

Wonder if someone doesn't have a computer or smartphone? Best cuts won't get the business doing it this way.

Guest

I had an online appointment set up for 03/01/19 at 5:45 PM. When I arrived 5 minutes prior, I saw there was someone still in the chair, but figured I would be next.

It was already 5:55 PM. and two men walked in and they were given 1st and 2nd priority. When I heard this, I asked where I was on the list, since I had an online appointment. I was told, that I would be after the third person.

It didn't matter that I had made my appointment much earlier. I was give an excuse about why I would have to wait well past my scheduled time.

Seems a Stylist left at 5PM, and now there time didn't match up. This is when you call your customers...if you want to keep them!!!!

Guest
reply icon Replying to comment of Guest-1652951

Checked in online told 15 wait so I went head and drove the 15 drive To Great Clips And now a 17 minute wait?!? What the $&@%?

Guest

your system sucks and with a search, great clips is flooded with ads and *** making it nearly impossible to locate and check in on line.kim l.

Guest

Online policy is costing great clips money. Horrible idea

Guest
reply icon Replying to comment of Guest-1612740

If that's what you want then make appointment and don't say walk ins. Waited while 4 people walked in after me all called before me. Left and won't go back

Guest

Online policy is Crap! I was physically there and 4 people showed up and then Che ked in online and bumped me - not a good policy at all - line skipping is bad when trying to retain current clients

Guest
reply icon Replying to comment of Guest-1510273

You're acting like you're the only customer into the store. How do you not know that they were scheduled before you. You're a sour loser.

Guest

The staff at the Haddonfield Rd. Great clips was great ,but the online policy is not...

Guest

I want to say great experience today at great clips in Dayton I had the manager cut my hair and she did a wonderful job she was working alone and had 3 people waiting she was calm and explained to each one the wait time good job management in Dayton

Guest

I was told I couldn't check in over the phone. If they can put you in line with online check in why not the phone?

Guest
reply icon Replying to comment of Guest-1395483

Just walk in and check in if you want. Then depending on the estimated wait time leave and run other errands for 1/2 to an hour and return near the front of the line.. I do it all the time.

Guest
reply icon Replying to comment of Guest-1395483

Online check ins reserve a spot, itโ€™s not an appointment. We donโ€™t normally have receptionist at all the locations so when we take a call we are usually leaving a customer in the chair, that is why we donโ€™t check people in on the phone or the phone would be ringing all day long making the online useless.

It reserves a spot itโ€™s not a appointment, so the time may vary during the day as some stylist go to lunch or leave for the day and others are coming on their shift. Most people like the online checkin, and others either wait or go shopping, however we take who is there next, could be a walk in even with a long list of names that are not in the shop yet.

We let our customers know as they come in they may be next or what their wait time may be. I hope this is helpful.

Guest

I love the on-line check in and the Great Clips App.

Guest

I walked out for the 3rd time on Sunday due to this bait and switch online check in tactic. I stopped in while in the area because there were no patrons seated in the waiting area.

Just as a stylist chair opened up 3 "online check ins" walked in the door and I suddenly became #4 in line for a haircut. Please follow my lead and complain to your state attorney general's office.

View more comments (90)

Great Clips Reviews

  1. 198 reviews
  2. 114 reviews
  3. 69 reviews
  4. 32 reviews
  5. 41 reviews
Great Clips reviews