Great Clips Online Appointments and check-in
Great Clips has a ridiculous policy which allows customers to check-in/booking of appointments for services.Customers who show up and are advised of unrealistic wait times, given that the computerized monitoring system preempts them when an online booker shows up for their appointment.
A fifteen minute wait can turn into a forty-five minute (or more) wait for the customer who was physically present but not booked online.
The opportunity for the waiting customer to choose to go elsewhere based on wait time is lost and there is NO consideration.GC Staff is has their hands in dealing with the problem.
Monetary Loss: $25.