Most helpful review
New Reviewer
Great Clips has a ridiculous policy which allows customers to check-in/booking of appointments for services. Customers who show up and are advised of unrealistic wait times, given that the computerized monitoring system preempts them when an online booker shows up for...
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110 comments
#2086876

why are you so difficult to sign in

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ID
#422111 Review #422111 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$25

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Verified Reviewer
New Reviewer

Bad hair cut

Great Clips - Bad hair cut
Great Clips - Bad hair cut
Update by user Jun 28, 2022

Tried to call their 800 number but got nothing due to no customer service

Original review posted by user Jun 27, 2022
Got my hair cut at great clips. I know it's only hair, but my hair looks like crap. The service was great, she was nice, but wow after I washed my hair, and now it's terrible. Tomorrow I'm going to try to get my money back, wish me luck. Or try to get my hair fixed. Not sure if it can be fixed, either way I'm going to have a nice fit so that they have to do something.

User's recommendation: Not go there.

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ID
#3708631 Review #3708631 is a subjective opinion of poster.
Location
Jackson, California
Loss
$30
Preferred solution
Let the company propose a solution

Bad haircut every single time!

More often than not, I end up with a bad haircut! Why!? You're company is disgraceful and will never be back.

User's recommendation: Use at your own risk.

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ID
#3664242 Review #3664242 is a subjective opinion of poster.
Location
Anchorage, Alaska
New Reviewer
My mother and I had haircuts today at the Tiffany Springs location. I have never had such horrible service. The two hairdressers that were there were listening to a training video about scheduling. Complaining the entire time about the company. My hair was cut dry, has...
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ID
#3650209 Review #3650209 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Great Clips Haircut
Cons
  • Terrible haircut
  • Scheduling
  • Butchered haircut
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Recent visit

Great Clips - Recent visit
Very disappointed with recent haircut. Will have to now go someplace else and pay them to fix it. And store closes early at 5 PM

User's recommendation: Not recommend.

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ID
#3645055 Review #3645055 is a subjective opinion of poster.
Cons
  • Will not be coming back
Loss
$14
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I went to Great Clips today in my home town of Morristown Tn..I signed in on line when i got there they asked if i was signed in and i told them i was #2 on the list..After i sat down 3 people were taken back ahead of me which left me last..Which meant i was skipped...
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ID
#3611735 Review #3611735 is a subjective opinion of poster.
Location
Dyersburg, Tennessee
Preferred solution
Let the company propose a solution

Price Hacking

We are so angry that you have jacked up your prices so high! There is no reason what so ever you had to do that other than greed! Your coupons also higher now $9.99...what a joke. We have been coming there for years but we are now done unless you lower your prices. We came there Tuesday and ended up paying over $30 for 2 haircuts and our hair is short. You just like all the other greedy companies just killing us with rate hikes! Shame on you! We didn't tip because of you your hurting more people than you think.
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ID
#3600047 Review #3600047 is a subjective opinion of poster.
Location
Vero Beach, Florida

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Verified Reviewer
New Reviewer

Could not use my coupon had trouble pulling it up on my phone

I got charged 16.00 dollars and I had a coupon QTNH2J could not pull it up on my phone when I found it I was told I could not get my money back. I was told that they were unable to open the files back up. I would like to have my money back or a coupon to use at a later date. Thank you for your help.
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ID
#3573188 Review #3573188 is a subjective opinion of poster.
Location
Amelia, Ohio
Pros
  • Easy appointment
Preferred solution
Let the company propose a solution

I called to find out if the business was open so I could go get a haircut woman answered the phone just hung up on me told me I got to go online and make a reservation I don't know how to do that stuf

Girl was very rude with me on the phone I'm the customer I guess you forgot just go to fantastic sams go somewhere else for your haircut

User's recommendation: Don't go there to the one in Sterling heights Van ***.

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ID
#3558182 Review #3558182 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer
My mother and I had haircuts today at the Tiffany Springs location. I have never had such horrible service. The two hairdressers that were there were listening to a training video about scheduling. Complaining the entire time about the company. My hair was cut dry, has...
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ID
#3554800 Review #3554800 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Inability to schedule

They have adopted a procedure to check in online and schedule your hair appointment. This all sounds good, but it should actually work, or it is just another waste of time. I checked in on 5/6/22 and was told it was a 54 minute wait. Showed up at salon 50 minutes later and was told it would be another 30 minute wait. This is a complete waste of my time. I will go to another salon rather than deal with this degree of ineptitude.

User's recommendation: Forget their online check-in. treat it as a walk in and wait salon.

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ID
#3552262 Review #3552262 is a subjective opinion of poster.
Location
Thomasville, Georgia
Preferred solution
I just want management to know their procedure is not working
New Reviewer
My mother and I had haircuts today at the Tiffany Springs location. I have never had such horrible service. The two hairdressers that were there were listening to a training video about scheduling. Complaining the entire time about the company. My hair was cut dry, has...
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ID
#3546293 Review #3546293 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

My husband was at the yelm wa location Sunday morning between 9:30and 10 for a haircut. He found 4 employees just standing around visiting, not a single customer currently in there and was told it

Do tWas a 45 minute wait. This is definitely *** poor service. And definitely have lost our business

User's recommendation: Don't use.

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ID
#3534598 Review #3534598 is a subjective opinion of poster.
Location
Yelm, Washington
Preferred solution
Let the company propose a solution
New Reviewer
Dear GreatClips Owners: I am submitting this letter to you on behalf of my visit yesterday 04/27/2022. At approximately 2:45 pm I arrived at the location after checking in online. Upon arrival I seen my name on the monitor. The lady that approached had trouble with the...
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ID
#3523351 Review #3523351 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Loss
$30
Preferred solution
Let the company propose a solution

Never replied to my "pissed" customer complaint

my salon couldn't figure out how to charge me for the "Great Card" just said to come back and they would give me the sale price - On 12/27/21 - I sent a detailed message - no responce -

User's recommendation: not sure as of this date!

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ID
#3514459 Review #3514459 is a subjective opinion of poster.
Location
Northbrook, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need haircut coupon or coupon code for Allen,Texas area

Very hard to get a haircut coupon or coupon code because each location owned independent with their own requirements
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ID
#3506432 Review #3506432 is a subjective opinion of poster.
Location
Allen, Texas

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