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Great Clips has a ridiculous policy which allows customers to check-in/booking of appointments for services. Customers who show up and are advised of unrealistic wait times, given that the computerized monitoring system preempts them when an online booker shows up for...
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Anonymous
Joe B

Online policy is Crap! I was physically there and 4 people showed up and then Che ked in online and bumped me - not a good policy at all - line skipping is bad when trying to ...

Anonymous
chuck l

The staff at the Haddonfield Rd. Great clips was great ,but the online policy is not...

#422111
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Ask the stylist to watch a video so she would know how the hair was to be cut .She said she was not going to watch a video and it was his way of cutting the hair and she could do the cut. When she was finished it was not the cut my daughter wanted . She should have...
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Anonymous
Anonymous

Who the ***

Anonymous
Anonymous

I get why you would show a video but it's extremely rude, you just don't tell a person how to do there job even if you think it's fine. There payed based off minimum wage and ...

5.0
#1297596
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I brought my daughter in to have her hair cut this afternoon. We checked in online even though there was no wait listed, and were seen as soon as we walked in. We sat down and I confirmed with the stylist about the length my daughter wanted her hair to be, and to trim...
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1.0
I didn't like
  • Customer service
#1254714
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I was scolded several times to start using Suave moisturizing shampoo, since my dry, grey hair was making my head "look like a dandelion". Her opinion was NOT solicited! Then I specifically asked to leave me "a tuft of hair in front", so that I could comb it down and...
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#1322506
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My regular girl wasn’t in. So I thought I’d give the girl available a try. I showed her 2 pictures of the cut I wanted. I was pointing out a subtle difference that mattered to me. NINA (@ Lynch Manor, Wise Ave, MD 21222) said there is no difference. So I tryed to point...
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3.4
#1310741
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I took my daughter to great clips to get a haircut. We picked out a haircut from the book but in between i had to go sit with my 3 year old son for his haircut. My husband showed them the haircut we wanted and when she came over after her haircut it didn't look like...
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3.5
I liked
  • Effort they took on my hair
I didn't like
  • Haircut my daughter received
#1321856
Reply to reviews
Happy customer insulted by manager, mistaken identity issue or she’ just making accusations up... said I complained about the wait and yelled at her. I always use the app and check in ... they always take me right away ... never had an issue with waiting . Said other...
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#1313976
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What happened was is my hair color is an auburn-brown color and I asked the hair stylist Holly what color it was and she said " chocolate brown " In my opinion there's no such color as chocolate brown and my hair color doesn't match that supposed chocolate brown My...
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Anonymous
Anonymous

Sounds like you already knew your hair color so I find it odd you asked anyways it's like you were asking for someone to call it chocolate brown so you could get some anger ou...

Anonymous
Anonymous

" I hope you fire that girl she said my hair was Chocolate brown, that demon!!!" ....wow did you realize what you were typing? This has to be a joke. You realize chocolate bro...

#1280527
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I came here for a regular haircut and was shocked at the RUDE behavior of one of the stylists there named Sonia. I was asked how I would like my hair done, upon which I told her in adequate detail. I was counter questioned in a rather rude manner and then suddenly was...
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1.5
I didn't like
  • 1 specific hairdresser
  • Haircut or customer service
  • Rudeness
#1298437
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I just moved to the Ft. Wayne area and was in need of finding a new hair stylist. I did not find it at Great Clips. I was greeted nicely, I will say that. It was downhill from there. Lana came over to me and proceeded to just start cutting my hair without asking me...
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Anonymous
Anonymous

Homework on everyone individually?

Anonymous
Anonymous

I'm sorry, what "homework" are you referring to? I'm also an employee of Great Clips and let me tell you, we are trained very thoroughly and well. Don't judge an entire Salon ...

1.6
I liked
  • Friendly greeting
I didn't like
  • Haircut or customer service
#1279844
Reply to reviews