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the last time I went to great clips online check-in customers bumped us multiple times. so I decided to do on check in myself.

I was given a 25 minute wait time we showed two minutes left checked in in store and was told we would be next when the next stylist opened they decided to take another customer. I asked I thought we were next they stated you are this person just needs a beard trim. We sat and waited. In came to young men.

Another stylist open and she took one of them. I asked again I thought we were next. Very rudely she responded well I'm taking him just because you did online doesn't mean you go infront of them. I said it does when your told by the other customer service representative you're next.

she said OK well she's almost done she'll take you. Alyssa the stylist took my son he told her what he wanted and also we said it was on the notes from the last haircut but she was clueless. She started cutting his hair. Meanwhile the lady who didn't take us the 2nd time was explaining the online check in to that costumer as I listened.

She should have taken us before him and knew that but I believe she had alternative motives. That young man apologized to me. As my son looked to be finished I heard Alyssa tell my son why don't you comb your own hair I walked over because there is no need to be rude to my son and I noticed his hair was still long in spots. I asked her to cut more.

She said well I already cut an inch all over. I repeated please cut it again. She cut one spot and said there. I got my son and paid.

I don't think I should have paid for what we got and how we were treated. This was by far the worst experience we have had there

Reason of review: Poor customer service.

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