I showed up at one of your stores, was told there was a 38 minute wait time. I looked at the one (1) man sitting and asked why so long ?
I was told , "Sir , people book on line and will be here shortly" you must wait. I turned , shook my head and left. Really sad we have come to this in our day & age of customer service. I owned my own business for over 14 years and never told a customer they would have to wait for someone or something that MIGHT happen.
Service and the next one was taken care of.
It is truly unfortunate that a small percentage of customers will drive your business model in this manner. Plenty of shops in neighborhood, I will not be back.
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